– Letters of Reference –

Shown below are excerpts from several Letters of Recommendation I have received over the years. Click “View Letter” to read the entire Letter in PDF format.

“His analysis formed the basis for understanding the current legacy systems and defining the requirements required to transition from a mainframe/COBOL system to a custom developed cloud-native java-based platform of micro-services. This task was not easy but James was able to capture previously existing complex workflows, challenge existing inefficient designs, and distill the workflow into its core essence for future development.”  VIEW LETTER

“In my 35 years in the IT industry I have never met anyone else so naturally gifted in the art of information and requirements gathering… I can unequivocally say without any reservation that James Highers is the best Business Analyst on the GDOT IT staff.”   VIEW LETTER

“He was the primary Business Analyst and wrote and maintained the requirement documents for TransCore’s Freight Payment System. He comes with a wealth of knowledge on the Transportation Freight payment application and the railroad’s Electronic Transfer File  system”   VIEW LETTER

“He understands the goals of the project and strives to meet them. He has a particular interest in the human side of the equation and has an excellent grasp of how a user interacts with a computer. His Human Factors experience has served the project very well. “   VIEW LETTER

“He has an excellent understanding of the SDLC and particularly how a user interacts with the finished product. He has suggested many changes to the product which have greatly enhanced the overall user experience.”   VIEW LETTER