– Current Resume – 

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Business Analysis– Authored Requirements Documentation including Epics, User Stories, Use Cases, Requirement Definitions, Needs Analysis, User Profiles, Acceptance Criteria, Work Flows, Test Cases and Functional Requirements.

Information Design– Created both GUI and UML artifacts including Use Cases, Class, Sequence, Activity and Process Flow Diagrams as well as Data Schemas, UI Designs, Navigation, Burn-Down Charts and ad-hoc flows. Expert in MS Visio.

Technical Writing– Researched and authored critical artifacts including User Manuals, Design Standards and Help Content

EDUCATION

CERTIFICATIONS/MEMBERSHIPS

  • Agile Software Programming            University of Minnesota               2022
  • PSM- Professional Scrum Master     scrum.org                                        2019
  • Member- MENSA Society                     mensa.org                                        1993

PROFESSIONAL EXPERIENCE  (All Positions In Atlanta)

♦ Company is still in active. (Clickable link to company site provided.)   

♦ Company is no longer active. (No link available.)

♦  PNC, Business Analyst                    April 2023 – September 2023

BACKGROUND

  • PNC is a national bank with branches throughout the country.

 KEY PROJECT

  • Insight and Planning– Worked within the Ready to Scale company initiative to upgrade the online banking channels due to recent acquisitions. Responsible for gathering requirements, authoring User Stories and performing Acceptance Testing      

♦  Capgemini, Business Analyst                    May 2022- February 2023           

BACKGROUND

  • Capgemini is a global management consulting company with offices around the world. Laid off due to lack of work.

 KEY PROJECT

  • Discount Tire– During the Discovery phase I authored both the BRD and the FRD for a new feature they are adding to their POS system, During the Development phase I created the initial set of 100 User Stories.

♦  FEI Systems, Business Analyst                   November 2021 – May 2022                         

Company provides healthcare-specific software to state and federal agencies.

BACKGROUND

  • FEI Systems provides SaaS platforms to different states allowing them to better monitor the elderly and those with developmental handicaps so they can help them stay in their homes rather than moving into an institutional setting.

 KEY PROJECT

  • Carity– Gathered requirements from both internal and external stakeholders to create Product Backlog Items (PBI) in an Agile environment. This included conferring with DEV and QA resources to ensure they understood the requirements.

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♦  Wells Fargo & Company, Business Analyst                    April 2021 – November 2021                         

Company is one of the largest financial institutions in the United States and is therefore subject to frequent audits, both financial and procedural. Serving on the team that ensures DS0D compliance. 

BACKGROUND

  • Wells Fargo is one of the largest financial institutions in the United States. Hired on as a contractor for an Agile Business Analyst role. The contract was long-term and 100% remote to include post-COVID.

 KEY PROJECT

  • DSoD Analyst– A mission-critical aspect of Wells Fargo, like any financial institution, in to ensure Developer Segregation of Duties (DSoD) due to internal and external audit requirements. In simple terms, this ensures that a Developer can never deploy their own code to the network. In reality this involves the creation and tracking of dozens of User Stories, and accompanying Test Scripts, with every application within the Wells Fargo ecosphere and communicating with every group that has access to any network as an Admin.

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♦ United States Advanced Network (USAN), Business Analyst     July 2019- March 2021

Company is responsible for the Inbound (customer calls the Client) and Outbound (Client calls the customer) for payment. Served as the lone BA for the outbound side until being laid-off due to COVID-related company issues. 

BACKGROUND

  • Primarily responsible for supporting the “Dialer” project, where the Client is calling the Customer via automated services, typically for collections. The documentation is a set of massively detailed Visio flowcharts, some spanning more than 400 pages.
  • The main challenge was that for Inbound(the majority of their portfolio) the Client provides a detailed set of Functional Requirements specifying what they want. On Dialer, it was more like to  be 2-3 sentences, thus requiring the BA to interpret that  sparse feedback into usable specifications on a tight timeline.

KEY PROJECT

  • Dialer Outbound–   The Dialer Outbound project is responsible for a sizable portion of the Client’s revenue via USAN. The Visio flow describing this process addresses  database tables, Host transaction, processing patches and every possible path through the flow.

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♦ Mercedes-Benz USA, Senior Business Analyst     Nov 2017 – June 2019

First Business Analyst brought on by the Distribution and Allocation divisions of MBUSA’s IT department.  MBUSA reference is available on Home Page

BACKGROUND

  • Contract Senior BA for a leading luxury vehicle manufacturer at their US Corporate Offices
  • Critical path of assigned duties is to reverse-engineer old legacy systems in order to document them sufficiently for Project Management decisions to be reached based on reliable analysis. This includes researching out-of- date Dev materials, conducting interviews with long-term team members, and working with the systems directly.

KEY PROJECT

  • PPM Migration– Responsible for authoring the BRD for the updated version of their primary Sales and Ordering platform. This includes creating the “Current State” documentation for several legacy systems currently in use to provide HQ a clear idea of the current situation and the best ways to migrate the US to the global suite of applications

♦ Novelis Aluminum; Business Analyst (1099 Free Lancer)   July 2017 –  Jan 2018

Contracted on a corp-to-corp basis to gather requirements and conduct JAD sessions at mill locations. Later negotiated a switch from W2 to 1099 status in order to complete the critical project on time and under budget through my own consultancy. Still maintain communications with the client in case changes are required.

BACKGROUND

  • Contract Senior Systems BA for one of the largest aluminum producers in the world.
  • Developing complete Business Requirements Document for mission-critical application responsible for managing all Alloy Specifications within the company, including 27 plants around the world, on a very tight schedule.
  • Started project as a W2 Contractor, shifted to Sole Prop based on client requirements.

 KEY PROJECT

  • Alloy Spec Management System– Tasked with leading the requirements gathering process for new application that was to be the central alloy specification repository for all 27 plants around the world. Conducted JAD sessions with SMEs at a plant in upstate New York as well as other resources around the world, all remotely.

♦ TransCore , Senior Business Analyst  November 2008- December 2016   (8 Years)

Joined Roper’s Rail TMS service as the first Business Analyst brought on by the firm and remained the only one for four years, when I was assigned to train Junior Analysts. Responsible for creating several major functionalities in the toolset, including “Rate and Pay” and “Rule 11 Invoicing”. 

BACKGROUND

  • Lead Business Analyst (Rail), in charge of creating documentation formats for Business Requirements, User Stories, GUI Designs and Business Requirement/Functional Requirement standards in both Waterfall and Agile environments
  • Solicited requirements through JAD sessions, personal interviews, and existing systems documentation/procedures.
  • Identified requirements via standard analysis techniques such as data flow modeling, workflow analysis, reverse engineering and functional decomposition analysis in both Waterfall and Agile environments
  • Developed business requirements and related business rules based on needs of various parties, including Business Requirement Documents, Users Stories. Heavy emphasis on visual requirements, such as UML-based Use Case Diagrams, Process Flow Diagrams, User Flow Diagrams, Sequence Diagrams and Class Diagrams.
  • Led effort to move clients off of three legacy systems to a new platform, typically with no documentation available of older systems. This required analyzing the existing SQL in order to reverse-engineering the process and other tools.
  • Worked closely with business users and offshore developers in project definition, testing, training, implementation.
  • Created and maintained the strategic partnership between Business needs and Technology delivery.
  • Met with project team (PM, QA, Dev Lead, SME, IM) regularly to review project deliverables and deadlines.
  • Served as QA resource as required for more complex functionality releases.
  • Served as the primary Usability Resource, responsible for ensuring proper UX/UI standards and the creation of Navigational Flows, Screen UI Designs and Usability standards. Reviewed all proposed screen designs prior to approval.
  • Created user-friendly support documentation via RoboHelp and logo for company’s flagship product using Photoshop

 KEY PROJECTS

  • Rate and Pay Module– Designed for the Global Visibility Platform from the ground up to include research, functional analysis. screen designs, navigational flows, business rules and a Help section created in RoboHelp. Team size was about 8 people, including an offshore DEV team. Rate and Pay is now a major sales tool for the company.
  • TRONOX Migration– A legacy application was sunsetted and there was no documentation from it available to move the clients to GVP. As a result, it was required to go thru the original SQL code and determine what the application was doing on the backend of the old system and document it.

♦ State of Georgia- DOT, Business Analyst-  March 2005-October 2008  (3 Years 8 Months)

Joined the State DOT on a short-term contract and was repeatedly extended to almost four years. Assigned the more complex projects due to the confidence upper management had in me based on prior performance. Trained other Business Analysts as needed.

BACKGROUND

  • Served as lead facilitator in JAD sessions with key business units, including State government.
  • Developed User Stories and User Interface Designs to meet user requirements of assigned features.
  • Led the design team for dozens of projects for every department within GDOT, including Bridge Inspection, Signage, Right of Way, Accident Reporting, Billboard Regulatory, Engineering and Repair
  • Created the Business Requirements for numerous projects, ranging from small applications to multi-year efforts
  • Created the screen designs, Process Flow and User Flow diagrams which were used by the Customer and DEV to understand the usability requirements, using both Visio and Photoshop.
  • Served as the usability resource for the application, responsible for ensuring proper UX/UI standards

KEY PROJECTS

  • Bridge Information Management System (BIMS)– BIMS is responsible for securing over $160 million in federal funds annually and is the central repository for all bridge inspection and grading data. Primary challenge was reverse-engineering a system dating back to the 70’s to determine the underlying reporting requirements. Application became the most complex in GDOT history, covering more than 400 pages of reqs, screens, data definitions and flow diagrams
  • Crash Analysis and Reporting System (CARS)– Senior BA on multi-million dollar initiative to gather timely and reliable statistical information on traffic accidents. Role included ideation, stakeholder JAD sessions, creation of User Stories and BRDs, screen design, and testing.

♦ Peachtree Software, Business Analyst,  March 2004-January 2005  (1 Year 10 Months)

Hired to be part of the Peachtree 2006 design team from the first day of the cycle. When completed, the “Sage” announcement was made and myself and other newer staff were released. Company is now defunct.

BACKGROUND

  • Developed Use Cases and User Interface Designs to meet user requirements of assigned features.
  • Created Design Specs and Design Estimates
  • Conducted Design Audits on features after development to insure compliance with requirements.
  • Created high-level navigational diagrams, page interface diagrams as well as user profiles and other UML documents through the design phase of the software development lifecycle.
  • Elicited, analyzed, and managed functional and technical requirements from conception through implementation.

KEY PROJECT

  • Peachtree 2006- Responsible for specific feature additions and improvements to the 2006 version of the flagship software package, including Bill of Materials management, Mail Merge improvements, Remote Access for Timeslips, ePeachtree Export and the creation of two new versions of the product for the Nonprofit and Construction industries.

♦ Indus International, Business Analyst,  June 2001- December 2003    (2 Years 7 Months)

Hired as an employee in June 2001 as a Business Analyst. After about six months myself and most of the Dev staff were released and the work sent offshore. 2-3 months later this plan was abandoned. Myself and select others were brought on as contractors. A Graphic Artist and myself designed the interface for Indus’ final product release as a company. Company is now defunct.

BACKGROUND

  • Developed Use Cases and User Interface Designs to meet user requirements of assigned features.
  • Conducted Design Audits on features after development to insure compliance with requirements.
  • Created high-level navigational diagrams, page interface diagrams as well as user profiles, User Stories and other UML documents through the design phase of the software development lifecycle.
  • Created and maintained the GUI Standards for each release of the application.
  • Conducted usability testing from scenario development through report analysis, performed heuristic evaluations and managed internationalization issues.

KEY PROJECT

  • Insite EE- Created INSITE EE, a Web-based online hosted J2EE Enterprise Asset Management application, including the version which was awarded a Silver Medal as Plant Service’s 2002 MRO Product of the Year.

♦ Macquarium, Business Analyst, February 1999- May  2001    (2 Years 4 Months)

Hired on as “jack-of-all-trades” soon after arriving in Atlanta and settling in. Main responsibility was to further define an existing concept the company had submitted to the Smithsonian’s “New Technologies” exhibit in  1999. 

BACKGROUND

  • Responsible for leading the development team, including leads from Development, QA, Support and Documentation, for specific features in the product to include tracking progress and issue resolution.
  • Created high-level navigational diagrams, page interface diagrams as well as user profiles, User Stories and other UML documents through the design phase of the software development lifecycle.

KEY PROJECT

  • DynaBot- Served on several large projects including the corporate websites for Randstad Staffing, Merial Pharmaceuticals, Atlanta Gas Light Co. Lead BA on DYNABOT, a proprietary Web-based Content Management System.